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New look for Wangaratta Centrelink

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Sophie Mirabella, the Federal Member for Indi, today officially opened Centrelink’s improved Customer Service Centre in Wangaratta.

Mrs Mirabella said the office makeover for Wangaratta Centrelink enhances the delivery of vital Howard Government services to the local community.

“This fulfils the Howard Government’s commitment to make it simpler and easier for the community to do business with us,” Mrs Mirabella said.

“The office will continue to provide the usual high standard of service to the local community, but now in a more comfortable and modern environment.”

“The Wangaratta office is typical of the new face of Centrelink with an open-plan design, modern facilities and the latest customer information products.”

“The refurbishment will ensure customers can locate information and simple solutions that take a ‘whole of government’ approach.”

“Improved facilities, such as more accessible reception points will allow for greater customer privacy and comfort.”

“Furniture and décor has been updated, giving the office a fresh, open-plan and relaxed feel and waiting areas have also been expanded, with extra seating installed.”

Wangaratta Centrelink provides a full range of customer services including social workers and occupational psychologists, officers to connect people to jobs, education and training and the Centrelink Financial Information Service to assist people with their financial planning. The office also has rural services including an active outreach program to the rural community.

“Whether you are a drought affected farmer, a job seeker, retiree, student, parent or guardian, someone with a disability or a carer – everyone who needs help from the Howard Government will benefit from the improvements to Wangaratta Centrelink,” Mrs Mirabella said.

Mrs Mirabella also congratulated staff for the smooth transition during the refurbishment and their professional and dedicated approach to providing quality customer service.

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Written by Greg Naylor

11 July 2007 at 4:54 pm

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